Non-Voice Insurance CSR — Onsite in Manila

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Competitive pay with incentives

Paid training from day 1

Exposure to insurance accounts

Career growth opportunities

Job summary

Caldwell Communications Consultancy Philippines is hiring on-site in Quezon City for a Non-Voice Financial Customer Service Associate to support clients with policy questions, claims and coverage inquiries, delivering accurate and professional service.

We offer paid training from day one, competitive pay with incentives, exposure to insurance accounts and clear opportunities for career growth in the BPO industry within a supportive team environment.

Qualifications

• At least High School or Senior High School graduate.
• Detail-oriented, customer-focused, and solution-driven.
• Basic computer skills required.

Responsibilities

• Handle inquiries via phone, chat, or email.
• Provide guidance on policies, claims, and coverage.
• Assist clients with submissions and updates.
• Record all interactions accurately.
• Escalate complex cases to supervisors.
• Maintain quality and client satisfaction metrics.

Skills

Customer service

Insurance knowledge

Problem-solving

Education

High School / Senior High School

Tools

Basic computer skills

Job description

Caldwell Communications Consultancy Philippines is hiring on-site in Quezon City for a Non-Voice Financial Customer Service Associate to support clients with policy questions, claims and coverage inquiries, delivering accurate and professional service.

We offer paid training from day one, competitive pay with incentives, exposure to insurance accounts and clear opportunities for career growth in the BPO industry within a supportive team environment.