Customer Support Specialist (Voice & Non-Voice)

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 Beneficiaries on Day One

Incentives

Career growth

Work-life balance

Job summary

Caldwell Communications Consultancy Philippines is seeking candidates for our customer service team in Manila. The role involves handling inquiries by phone or email, resolving issues on the first contact, and guiding customers to the right products and services.

No experience is required, but strong communication skills and a willingness to learn are essential. We offer a friendly work environment, competitive salary, 13th month pay, HMO for new hires, and opportunities for rapid career growth.

Qualifications

• No experience required.
• Good communication skills.
• Willingness to learn and adapt.

Responsibilities

• Communicates with customers by phone or written correspondence to address concerns.
• Resolves customer issues on the first call whenever possible without transfers.
• Matches customers’ demands to clients’ products and services.
• Uses settlement and influencing abilities to recover from objections and achieve the customers’ buy-in.
• Communicating specific information to internal and external clients and sharing understanding with colleagues.

Skills

Communication skills

Customer service aptitude

Phone etiquette

Job description

Caldwell Communications Consultancy Philippines is seeking candidates for our customer service team in Manila. The role involves handling inquiries by phone or email, resolving issues on the first contact, and guiding customers to the right products and services.

No experience is required, but strong communication skills and a willingness to learn are essential. We offer a friendly work environment, competitive salary, 13th month pay, HMO for new hires, and opportunities for rapid career growth.