Onsite Telco CSR – Voice Support (Davao)

Caldwell Communications; Davao City; On-site; PHP 246,000 - 346,000; Full time

Job summary

Caldwell Communications is hiring for an onsite BPO customer service role in Davao City. You will handle voice-based inquiries, resolve concerns, and provide reliable Telco solutions to customers.

The position requires 6 months of BPO experience, Telco knowledge, and a minimum 18 years old candidate who can work full-time on-site with a shifting schedule. Training and growth opportunities are available.

Qualifications

• At least 6 months of BPO customer service experience.
• Telco experience is required.
• Proficiency at B2 CEFR level in English.
• Basic computer and web navigation skills.
• Minimum age 18 and ability to work full-time onsite.

Responsibilities

• Handle customer inquiries and concerns through voice support.
• Provide accurate information about Telco products and services.
• Resolve customer issues efficiently and professionally.
• Assist customers with account, billing, service and product-related concerns.
• Navigate multiple systems and online resources to provide solutions.
• Document customer interactions accurately.
• Maintain excellent customer service throughout every interaction.
• Follow account procedures, quality standards and performance requirements.

Skills

BPO customer service

Telco experience

B2 CEFR level

Computer literate

Education

High School Graduate (old curriculum)

Job description

Caldwell Communications is hiring for an onsite BPO customer service role in Davao City. You will handle voice-based inquiries, resolve concerns, and provide reliable Telco solutions to customers.

The position requires 6 months of BPO experience, Telco knowledge, and a minimum 18 years old candidate who can work full-time on-site with a shifting schedule. Training and growth opportunities are available.