On-Site Customer Support Specialist

Caldwell Communications; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Job summary

Caldwell Communications in Manila is seeking a customer service-focused individual for an on-site role. You will handle inquiries, resolve issues, document interactions, and support processes with accurate record-keeping and adherence to company policies.

Qualifications include a high school education (college undergrads welcome); prior customer service is helpful but not required. You will join a collaborative team and participate in on-site interviews as needed.

Qualifications

• Must have completed at least a high school education or equivalent.
• College undergraduates are welcome.
• On-site work is required.
• Willing to attend on-site interviews.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

College undergraduates welcome

Job description

Caldwell Communications in Manila is seeking a customer service-focused individual for an on-site role. You will handle inquiries, resolve issues, document interactions, and support processes with accurate record-keeping and adherence to company policies.

Qualifications include a high school education (college undergrads welcome); prior customer service is helpful but not required. You will join a collaborative team and participate in on-site interviews as needed.