Customer Care Specialist: Growth, Balance & Benefits

Caldwell Communications; Metro Manila; On-site; PHP 179,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

13th month pay

HMO with 3 beneficiaries on Day One

ND maternity/paternity leave 20%

Career growth opportunities

Retirement/Life Insurance

Work-life balance programs

Job summary

Caldwell Communications is hiring for an on-site customer support role in the Philippines. You will answer calls, provide information and assist clients, and manage written communications to resolve concerns. Candidates with college completion are welcome, and BPO experience is a plus but not required.

The position offers competitive benefits and a clear path for rapid career growth for top performers, with emphasis on excellent English communication and onsite work eligibility.

Qualifications

• Open to candidates who completed college; no prior experience required
• BPO experience is a plus but not necessary
• Excellent to above-average English communication skills
• Onsite work required
• Within 25km to 35km proximity to workplace

Responsibilities

• Answers phone calls and provides important information/assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answers participant questions and clarifies what critical information is being asked

Skills

English communication

BPO experience

Onsite work

Education

College degree

Job description

Caldwell Communications is hiring for an on-site customer support role in the Philippines. You will answer calls, provide information and assist clients, and manage written communications to resolve concerns. Candidates with college completion are welcome, and BPO experience is a plus but not required.

The position offers competitive benefits and a clear path for rapid career growth for top performers, with emphasis on excellent English communication and onsite work eligibility.