Customer Care Associate – Non Voice -HS Graduate

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 267,840 - 357,120; Full time

Benefits offered by this job

Health Insurance (HMO)

Paid training from Day 1

Career growth opportunities

Incentives

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Care Associate for non-voice support based in Quezon City. The role focuses on chat and email interactions without phone calls, with a requirement of a high school diploma and a customer-first mindset.

You will join a team offering paid training from day one, competitive incentives, and opportunities for career growth in the BPO industry. On-site work in Metro Manila is required.

Qualifications

• High school or senior high school graduate is required.
• Customer-focused, detail-oriented, and solution-driven.
• Comfortable using basic computer tools and multitasking.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products, services, or accounts.
• Resolve issues efficiently and log interactions in the system.
• Escalate complex issues to supervisors when needed.
• Maintain service quality and client satisfaction metrics.

Skills

Customer service

Attention to detail

Multitasking

Interpersonal skills

Education

High School Graduate

Senior High School

Job description

Customer Care Associate – Non Voice -HS Graduate

Caldwell Communications Consultancy Philippines

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Non-Voice

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Non-Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities:

Respond to customer inquiries via chat or email

Provide accurate information on products, services, or accounts

Resolve issues efficiently

Log all interactions in the system

Escalate complex issues to supervisors

Maintain service quality and client satisfaction metrics

Schedule & Training:

Shifts include nights, weekends, and holidays

Paid training on non-voice tools and procedures

Requirements:

At least High School or Senior High School graduate

Customer-focused, detail-oriented, and solution-driven

Basic computer skills and multitasking

Willing to work onsite in Metro Manila

Why Join Us

Competitive pay with incentives

Career development and mentorship opportunities

Collaborative and supportive work environment

Kickstart your non-voice customer service career at Caldwell and help clients through email and chat while growing professionally.

English Language Customer Service Interpersonal Skills Call Centre Scheduling