Onsite Call Center Agent – Growth, Training & Perks

Caldwell Communications; Quezon City; On-site; PHP 384,000 - 504,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage starting Day 1

Monthly Allowances & Bonuses

Career Advancement Opportunities

13th Month Pay & Increases

Paid Training & PTO

Team Celebrations

Job summary

Caldwell Communications in Quezon City invites you to join a growing team as a customer support specialist. Whether you’re a fresh grad or looking to start a career in voice or non-voice roles, this on-site position offers stability, training, and opportunities for growth.

You'll provide top-tier support, maintain records in our internal system, and collaborate with teammates to continuously improve service quality. Paid training and benefits help you thrive from day one.

Qualifications

• High school graduate or higher; college undergrad welcome
• Excellent verbal and written communication
• Willing to work onsite in Quezon City
• No prior BPO required; fresh grads welcome
• Able to work full-time on-site shifts

Responsibilities

• Provide top-tier voice and non-voice customer support
• Maintain accurate records in internal system
• Resolve customer issues professionally and promptly
• Stay updated on product and policy changes
• Collaborate with team for continuous improvement

Skills

Top-tier customer support

Record keeping

Customer satisfaction

Product knowledge

Education

High school graduate or higher

Tools

CRM software

Job description

Caldwell Communications in Quezon City invites you to join a growing team as a customer support specialist. Whether you’re a fresh grad or looking to start a career in voice or non-voice roles, this on-site position offers stability, training, and opportunities for growth.

You'll provide top-tier support, maintain records in our internal system, and collaborate with teammates to continuously improve service quality. Paid training and benefits help you thrive from day one.