Onsite Non-Voice CSR | Chat & Email Expert

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 267,840 - 357,120; Full time

Benefits offered by this job

Health Insurance (HMO)

Paid training from Day 1

Career growth opportunities

Incentives

Job summary

Caldwell Communications Consultancy Philippines is hiring a Customer Care Associate for non-voice support based in Quezon City. The role focuses on chat and email interactions without phone calls, with a requirement of a high school diploma and a customer-first mindset.

You will join a team offering paid training from day one, competitive incentives, and opportunities for career growth in the BPO industry. On-site work in Metro Manila is required.

Qualifications

• High school or senior high school graduate is required.
• Customer-focused, detail-oriented, and solution-driven.
• Comfortable using basic computer tools and multitasking.
• Willing to work onsite in Metro Manila.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products, services, or accounts.
• Resolve issues efficiently and log interactions in the system.
• Escalate complex issues to supervisors when needed.
• Maintain service quality and client satisfaction metrics.

Skills

Customer service

Attention to detail

Multitasking

Interpersonal skills

Education

High School Graduate

Senior High School

Job description

Caldwell Communications Consultancy Philippines is hiring a Customer Care Associate for non-voice support based in Quezon City. The role focuses on chat and email interactions without phone calls, with a requirement of a high school diploma and a customer-first mindset.

You will join a team offering paid training from day one, competitive incentives, and opportunities for career growth in the BPO industry. On-site work in Metro Manila is required.