Onsite CSR for Travel & Auto Support - Growth & Impact

TTEC; Cainta; On-site; PHP 290,000 - 424,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You’ll be part of delivering exceptional customer experiences and supporting customers across channels.

The role emphasizes helping others, resolving inquiries with care, and maintaining accurate customer information. You’ll engage in ongoing learning and participate in company events. Onsite location at Robinson Place Cainta is accessible for applicants, with a culture focused on teamwork and

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred.
• Strong verbal and written English communication skills.
• Digital proficiency to navigate multiple systems.
• Ability to interpret and explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide best solutions via voice, email or chat.
• Respond to inquiries with active listening, identifying additional needs and supporting upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Positively participate in company events, team activities, and continuous learning.

Skills

BPO experience

English proficiency

Digital literacy

Education

Senior high school

2nd year college

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You’ll be part of delivering exceptional customer experiences and supporting customers across channels.

The role emphasizes helping others, resolving inquiries with care, and maintaining accurate customer information. You’ll engage in ongoing learning and participate in company events. Onsite location at Robinson Place Cainta is accessible for applicants, with a culture focused on teamwork and