Onsite Team Leader & Account Manager - KPI-Driven Growth

MicroSourcing; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Team Leader / Account Manager to oversee an offshore team from MOA, Pasay City. This onsite, shifting role focuses on coordinating with clients, monitoring KPIs, coaching staff, and ensuring daily operations run smoothly.

You will lead performance, manage attendance, implement policies, handle staff concerns, and report to the Operations Manager and Head of Operations. The position offers competitive rewards, healthcare on day one, and opportunities for career growth

Qualifications

• Strong English and communication skills, both written and verbal.
• 1+ year of experience in a leadership role.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management.
• Develop of reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.
• All other duties as assigned

Skills

Leadership

Communication

English proficiency

Job description

MicroSourcing is seeking a Team Leader / Account Manager to oversee an offshore team from MOA, Pasay City. This onsite, shifting role focuses on coordinating with clients, monitoring KPIs, coaching staff, and ensuring daily operations run smoothly.

You will lead performance, manage attendance, implement policies, handle staff concerns, and report to the Operations Manager and Head of Operations. The position offers competitive rewards, healthcare on day one, and opportunities for career growth