Account Manager, People & Partnership

MicroSourcing; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

MicroSourcing in Pasay City is seeking a People and Partnership Account Manager (Team Leader) to supervise offshore teams, coordinate with clients, and drive KPI monitoring. The role demands strong English communication and leadership skills, with at least one year in a leadership position.

The successful candidate will coach staff, track attendance, report to the Operations Manager, and help implement client policies while fostering an inclusive, collaborative work environment.

Qualifications

• Strong English and communication skills are required.
• At least 1 year of leadership experience.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Monitor KPIs and team performance.
• Conduct coaching sessions and implement corrective actions.
• Track daily attendance and enforce policies.
• Prepare management reports and provide operational support.
• Disseminate policy updates and coordinate schedules with the client.
• Handle staff queries and support day‑to‑day operations.

Skills

Strong English

Leadership

Job description

Position: People and Partnership Account Manager (Team Leader)

Location: MOA, Pasay City

Work setup & shift: Onsite, Shifting

Why join MicroSourcing?

You’ll Have

Competitive Rewards:

Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses*

A Collaborative Spirit:

Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.

Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth:

Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team’s performance
• Conduct coaching sessions and issue corrective actions
• Monitor and track daily attendance
• Implement policies, deadlines and standards set by the client
• Handle complaints and queries from all staff
• Provide day‑to‑day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and Head of Operations
• Disseminate information to employees such as updates on policies and company events
• Create, maintain and administer schedules for outsourced staff in coordination with the client
• Prepare and maintain statistical reports used in management decision‑making – particularly attendance reports, trends, schedule adherence and other reports useful in operations planning and management
• Develop reports/processes that increase the offshore project’s ability to effectively and accurately plan acceptable performance results
• All other duties as assigned

What You Need

• Strong English and communication skills both written and verbal (REQUIRED)
• 1+ Year of experience in a leadership role

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it’s our commitment. Our way of life. Here, we don’t just accept your unique authentic self – we celebrate it, valuing every individual’s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply