Account Manager & Team Lead - Client-Facing Ops Leader

MicroSourcing

San Fernando

On-site

PHP 800,000 - 1,000,000

Full time

3 days ago

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Benefits offered by this job

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Account Manager | Team Leader to oversee offshore teams based in Clark Pampanga. This onsite shifting role requires strong leadership and direct client-facing experience to drive performance and service quality for our clients.

You'll coordinate with clients, implement KPIs, monitor attendance, coach staff, and ensure timely reporting. The position offers competitive rewards, healthcare coverage from day one, opportunities for career growth, and a collaborative,

Qualifications

Leadership experience in a supervisory role (2+ years).
Direct client-facing experience.
Strong English communication skills.

Responsibilities

Regularly coordinate with the client regarding the status of the offshore team.
Implement and monitor KPIs set by the client or MS.
Monitor the team's performance.
Conduct coaching sessions and issuing corrective actions.
Monitor and track the daily attendance.
Handle complaints and queries from all staff.
Provide day-to-day operational support.
Report to the Operations Manager and Head of Operations.
Disseminate information to employees like updates on policies and company events.
Prepare and maintain statistical reports used in management decision-making.