People & Partnership Lead - Client Ops & Growth

MicroSourcing; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

MicroSourcing is seeking a People and Partnership Account Manager (Team Lead) to oversee client operations at our BGC, Taguig and MOA sites. The role focuses on leading offshore teams, driving performance, and delivering quality service for assigned clients.

The ideal candidate has a Bachelor's degree with at least 1 year of lead experience, strong English communication, and proficiency in MS Office. Onsite shifts are required, with flexibility to cover other shifts as needed.

Qualifications

• Bachelor's degree required; graduate studies an advantage.
• At least 1 year experience leading a team or supervising others.
• Excellent verbal and written communication with internal and external stakeholders.
• Strong computer proficiency in MS Word, Excel, Outlook, and PowerPoint.
• Ability to work under pressure, meet deadlines, and deliver exceptional customer service.
• Excellent written and verbal English communication skills.
• Willing to cover other shifts and be dependable on assigned shifts.
• Ability to work well in a fast-paced, changing environment and follow instructions.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by client or Microsourcing.
• Monitor team performance and conduct coaching sessions.
• Manage daily attendance and adherence to schedules.
• Address staff and client queries; provide day-to-day operational support.
• Report to Operations Manager and VP of Operations; disseminate policy updates.
• Create and maintain schedules for outsourced staff in coordination with the client.
• Produce management reports and trends to support operations planning.

Skills

Team leadership

Communication

MS Office

English proficiency

Education

Bachelor's degree

Job description

MicroSourcing is seeking a People and Partnership Account Manager (Team Lead) to oversee client operations at our BGC, Taguig and MOA sites. The role focuses on leading offshore teams, driving performance, and delivering quality service for assigned clients.

The ideal candidate has a Bachelor's degree with at least 1 year of lead experience, strong English communication, and proficiency in MS Office. Onsite shifts are required, with flexibility to cover other shifts as needed.