Offshore Account Lead - Client-Facing & Team Coach

Manatal; Mabalacat; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Competitive Rewards

Healthcare coverage

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Collaborative culture

Flexible work

Career growth

Inclusive teamwork

Job summary

MicroSourcing is seeking an Account Manager | Team Leader to oversee offshore teams from its Clark Pampanga operations. This onsite role requires coordinating with clients on status, monitoring KPIs, and guiding staff to maintain performance and service quality.

The position emphasizes strong leadership, excellent communication, and direct client-facing experience to drive continuous improvement and operational excellence.

Qualifications

• Must have strong leadership experience.
• Excellent written and verbal communication skills.
• Direct client-facing experience required.

Responsibilities

• Coordinate with the client on offshore team status.
• Implement and monitor KPIs set by client or MS.
• Monitor team performance and provide coaching.

Skills

Leadership

Communication

Client-facing

Job description

MicroSourcing is seeking an Account Manager | Team Leader to oversee offshore teams from its Clark Pampanga operations. This onsite role requires coordinating with clients on status, monitoring KPIs, and guiding staff to maintain performance and service quality.

The position emphasizes strong leadership, excellent communication, and direct client-facing experience to drive continuous improvement and operational excellence.