Account Manager – Offshore Ops Leader (Career Growth)

MicroSourcing; Philippines; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Performance bonuses

Job summary

MicroSourcing in Pasay City is seeking an Account Manager to coordinate with clients and oversee an offshore team onsite at MOA. You will monitor KPIs, coach staff, manage attendance, and ensure timely delivery while reporting to the Operations Manager.

The position requires strong English communication and at least one year in a leadership role. Collaboration, a fast-paced environment, and process improvements are valued in this role.

Qualifications

• Strong English and communication skills (written and verbal).
• 1+ year of experience in a leadership role.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance and attend to coaching needs.
• Conduct coaching sessions and issue corrective actions.
• Track daily attendance and enforce schedules.
• Apply client policies, deadlines and standards.
• Handle staff and client complaints or queries.
• Provide day-to-day operational support.
• Resolve minor client and staff issues promptly.
• Report to the Operations Manager and Head of Operations.
• Disseminate policy updates and company events to employees.
• Create and maintain schedules for outsourced staff with the client.
• Prepare statistics and reports for management decisions.

Skills

Leadership

English communication

Job description

MicroSourcing in Pasay City is seeking an Account Manager to coordinate with clients and oversee an offshore team onsite at MOA. You will monitor KPIs, coach staff, manage attendance, and ensure timely delivery while reporting to the Operations Manager.

The position requires strong English communication and at least one year in a leadership role. Collaboration, a fast-paced environment, and process improvements are valued in this role.