People & Partnership Account Manager - MOA

MicroSourcing; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage included

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a People and Partnership Team Leader to manage offshore teams onsite at MOA, Pasay. The role focuses on coordinating with clients, monitoring KPIs, and ensuring daily operational efficiency in a dayshift, onsite setting.

You will drive performance, handle staff inquiries, and report to the Operations leadership. The ideal candidate has at least 1 year in a leadership role and strong English communication skills, with a dedication to teamwork and process improvement in a

Qualifications

• Proven leadership capability with 1+ year in a leadership role.
• Excellent written and verbal English communication skills.

Responsibilities

• Coordinate with the client on offshore team status.
• Implement and monitor KPIs.
• Monitor team performance and coaching.
• Track attendance and enforce client policies and deadlines.
• Handle staff queries and provide daily operational support.
• Report to Operations Manager and VP of Operations.
• Disseminate policy updates and company news to staff.
• Schedule outsourced staff in coordination with the client.

Skills

Strong English

Communication skills

Leadership experience

Job description

Position: People and Partnership Team Leader

Location: MOA, Pasay

Work setup & shift: Onsite / Dayshift

Why join MicroSourcing?

You’ll have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses*
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team
• Implement and monitor KPIs set by the client or MS
• Monitor the team's performance
• Conduct coaching sessions and issuing corrective actions
• Monitor and track the daily attendance
• Implement policies, deadlines and standards set by the client
• Handle complaints and queries from all staff
• Provide day-to-day operational support
• Resolve minor client and staff issues
• Report to the Operations Manager and VP of Operations
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client

Prepare and maintain statistical reports used in management decision-making – particularly attendance reports and trends, schedule adherence and other reports that may be useful in operations planning and management.

Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results.

Other specific details of the job will be made known to you by your immediate superior which may be in varying scope dependent fully on prevailing project undertakings.

What You Need

Non-negotiables

• Strong English and communication skills both written and verbal (REQUIRED)
• 1+ Year of experience in a leadership role