People & Partnerships Team Lead – Offshore Ops

Manatal; Western Visayas; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Healthcare from day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing in Pasay is seeking a People and Partnership Team Leader to manage offshore client coordination and staff performance on onsite dayshift. You will coach teams, implement KPIs, handle attendance, and report to the Operations Manager, ensuring smooth delivery and client satisfaction.

Join a collaborative, inclusive culture with growth opportunities, competitive rewards, healthcare from day one, and performance bonuses.

Qualifications

• Strong English and communication skills are REQUIRED.
• 1+ year of leadership experience.

Responsibilities

• Coordinate with the client regarding offshore team status.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and VP of Operations.
• Disseminate information to employees about policy updates and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making—attendance trends and schedule adherence.

Skills

Leadership

Communication skills

English proficiency

Job description

MicroSourcing in Pasay is seeking a People and Partnership Team Leader to manage offshore client coordination and staff performance on onsite dayshift. You will coach teams, implement KPIs, handle attendance, and report to the Operations Manager, ensuring smooth delivery and client satisfaction.

Join a collaborative, inclusive culture with growth opportunities, competitive rewards, healthcare from day one, and performance bonuses.