Senior Customer Service Advocate — Onsite in Cainta

Hammerjack Pty Ltd; Cainta; On-site; PHP 223,000 - 290,000; Full time

Job summary

TTEC in Cainta, Philippines is seeking a Sr. Customer Service Representative to provide frontline support onsite. You will assist customers across voice, email and chat, resolve issues, and handle accounts with a customer-centric approach.

Ideal candidates have 6 months in a BPO setting or more, strong English communication skills, and comfort navigating multiple systems. This role offers a collaborative, inclusive environment and opportunities for growth.

Qualifications

• Completed senior high school or at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Requires a strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs or upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

Verbal English

Written English

Digital proficiency

Customer-service mindset

Education

Senior high school complete

Second year of college completed

Job description

TTEC in Cainta, Philippines is seeking a Sr. Customer Service Representative to provide frontline support onsite. You will assist customers across voice, email and chat, resolve issues, and handle accounts with a customer-centric approach.

Ideal candidates have 6 months in a BPO setting or more, strong English communication skills, and comfort navigating multiple systems. This role offers a collaborative, inclusive environment and opportunities for growth.