Onsite Retail CSR - Up to 31K, Growth & Great Culture

TTEC; Cainta; On-site; PHP 279,000 - 424,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to be onsite in Cainta. You’ll help customers by providing timely solutions across voice, email or chat channels and drive an exceptional customer experience.

Join a supportive, inclusive culture with opportunities for career development, ongoing training, and a global team of lifelong learners guided by our values.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred.
• Strong verbal and written English communication.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat.
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Positively participate in company events, team activities, and continuous learning.

Skills

English communication

Digital proficiency

Policy knowledge

Education

Senior high school / 2nd year college

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to be onsite in Cainta. You’ll help customers by providing timely solutions across voice, email or chat channels and drive an exceptional customer experience.

Join a supportive, inclusive culture with opportunities for career development, ongoing training, and a global team of lifelong learners guided by our values.