Onsite Senior CSR — Cainta | Up to ₱31K

TTEC; Cainta; On-site; PHP 335,000 - 614,000; Full time

Job summary

TTEC Philippines is hiring a Sr. Customer Service Representative to be based onsite in Cainta. You will help customers by providing product and service information, resolving issues, and guiding them through complex fare rules and policies with patience and clarity.

Key requirements include senior high school completion or college progress, strong verbal and written English, digital proficiency, and the ability to navigate multiple systems. Great team culture and learning opportunities await.

Qualifications

• Strong verbal and written English communication skills.
• Ability to navigate multiple systems and tools.
• Ability to interpret and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

Skills

English communication

Digital proficiency

Multichannel support

Education

Senior high school completion or 2nd year of college

Job description

TTEC Philippines is hiring a Sr. Customer Service Representative to be based onsite in Cainta. You will help customers by providing product and service information, resolving issues, and guiding them through complex fare rules and policies with patience and clarity.

Key requirements include senior high school completion or college progress, strong verbal and written English, digital proficiency, and the ability to navigate multiple systems. Great team culture and learning opportunities await.