Senior CSR Onsite in Cainta - Up to ₱25k/mo

Hammerjack Pty Ltd; Cainta; On-site; PHP 335,000 - 502,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You will help customers by providing product information, resolving issues, and guiding them through our services with empathy and clarity.

The role emphasizes strong verbal and written English, digital proficiency across multiple systems, and a collaborative, inclusive team culture that values customer experience.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience preferred but not required.
• Strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Multi-channel support

Digital proficiency

System navigation

Education

Senior high school or college coursework

Tools

CRM systems

Customer support tools

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You will help customers by providing product information, resolving issues, and guiding them through our services with empathy and clarity.

The role emphasizes strong verbal and written English, digital proficiency across multiple systems, and a collaborative, inclusive team culture that values customer experience.