Senior Onsite CSR in Cainta – Up to 25K

Hammerjack Pty Ltd; Cainta; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Global team learning

Job summary

TTEC in Cainta, Philippines is seeking a Sr. Customer Service Representative to be onsite and support customers across voice, email, and chat. You will help resolve issues, guide product usage, and ensure smooth customer experiences.

Ideal candidates have at least 6 months of BPO exposure, strong English skills, and comfort navigating multiple systems. Join a team that values learning, inclusivity, and career growth in a global organization.

Qualifications

• Must have completed senior high school or at least second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Requires a strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

Skills

Customer service

English communication

Digital proficiency

Multi-system navigation

Problem solving

Education

Senior high school or 2nd year college

Job description

TTEC in Cainta, Philippines is seeking a Sr. Customer Service Representative to be onsite and support customers across voice, email, and chat. You will help resolve issues, guide product usage, and ensure smooth customer experiences.

Ideal candidates have at least 6 months of BPO exposure, strong English skills, and comfort navigating multiple systems. Join a team that values learning, inclusivity, and career growth in a global organization.