Onsite Night-Shift Training Lead

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 279,000 - 614,000; Full time

Job summary

AFNI PHILIPPINES, INC. is seeking a trainer to deliver engaging instruction for existing and new hires in a BPO setting. The role emphasizes creating a welcoming learning environment and ensuring knowledge transfer with effective coaching.

The candidate will mentor instructors, coordinate sessions, and assess learner performance while working on-site in SM Fairview, Quezon City, including night shifts.

Qualifications

• minimum 1-year work experience of the same nature and/or title in a BPO setting.
• Amenable to work on site in SM Fairview, Quezon City
• Amenable to work on a night schedule.
• Skill in Verbal and written communication to analyze, interpret, and address training needs.
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment.
• Ability to be flexible and quickly adapt to changing business needs and processes.

Responsibilities

• Deliver training and instruction to engage employees and promote knowledge transfer.
• Promote retention through effective questioning, presentation, and coaching.
• Provide and manage an environment that fosters learning and performance.
• Plan and prepare instruction using appropriate methods and materials for learning modes.
• Assess student learning with evaluation models and tools.
• Mentor and coach apprentice instructors; coordinate training activities including HR presentations.

Skills

BPO training experience

Night shift availability

Verbal and written communication

Time management

Adaptability

Tools

MS Office

Tableau

Job description

AFNI PHILIPPINES, INC. is seeking a trainer to deliver engaging instruction for existing and new hires in a BPO setting. The role emphasizes creating a welcoming learning environment and ensuring knowledge transfer with effective coaching.

The candidate will mentor instructors, coordinate sessions, and assess learner performance while working on-site in SM Fairview, Quezon City, including night shifts.