BPO Training Specialist — Night Shift (On-site)

Afni, Inc.; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Afni, Inc. in Quezon City is seeking a skilled trainer to deliver training to existing and new hires in a BPO environment. You will create a welcoming atmosphere to help learners reach their maximum potential, using engaging methods and constructive feedback to boost performance.

The role requires at least two years of college and one year of related work experience, with on-site night shifts. Proficiency in MS Office and Tableau is preferred to support instructional activities.

Qualifications

• At least 2 years completed in college with at least 1 year of related BPO experience.
• Amenable to on-site work in Quezon City and night shifts.
• Strong verbal and written communication to analyze, interpret, and address training needs.
• Proficient with PC applications including MS Office and Tableau.
• Willing to work at Commonwealth site.

Responsibilities

• Deliver training to existing and newly hired employees to prepare for essential duties and tasks.
• Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.
• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Skills

Verbal communication

Written communication

Education

Some college (2 years)

Tools

MS Office

Tableau

Job description

Afni, Inc. in Quezon City is seeking a skilled trainer to deliver training to existing and new hires in a BPO environment. You will create a welcoming atmosphere to help learners reach their maximum potential, using engaging methods and constructive feedback to boost performance.

The role requires at least two years of college and one year of related work experience, with on-site night shifts. Proficiency in MS Office and Tableau is preferred to support instructional activities.