On-Site BPO Training Specialist - Night Shift

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

HMO up to 4 dependents

Insurance

Medical Reimbursement 10,000

Job summary

AFNI Philippines, Inc. is seeking a Trainer (BPO) to deliver training to existing and newly hired employees in Quezon City. The role requires working on-site and night shifts, with a focus on developing skills and ensuring understanding of essential duties.

Ideal candidates will have 2+ years of college and BPO experience, strong verbal and written communication, and proficiency in MS Office and Tableau. Training delivery will emphasize practical application and quality coaching.

Qualifications

• At least 2 years completed in college with a minimum 1-year work experience in a BPO setting.
• Amenable to work on-site in Quezon City.
• Amenable to work on a night schedule.
• Skill in verbal and written communication to analyze, interpret, and address training needs.
• Knowledge of PC applications such as MS Office, Tableau, etc.

Responsibilities

• Deliver training to existing and newly hired employees to prepare for essential duties and tasks.
• Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.
• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
• Instructors promote retention through the effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• During instruction, provide and manage an environment that fosters trust, learning, and performance.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for a specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors; train newly assigned instructors; coordinate training activities including operation, quality, and HR presentations.

Skills

2 years college+1 year BPO experience

On-site in Quezon City

Night shift

Verbal and written communication

MS Office/Tableau knowledge

Willing to work in Commonwealth/SMFair

Education

Two years of college coursework

Tools

MS Office

Tableau

Job description

AFNI Philippines, Inc. is seeking a Trainer (BPO) to deliver training to existing and newly hired employees in Quezon City. The role requires working on-site and night shifts, with a focus on developing skills and ensuring understanding of essential duties.

Ideal candidates will have 2+ years of college and BPO experience, strong verbal and written communication, and proficiency in MS Office and Tableau. Training delivery will emphasize practical application and quality coaching.