BPO Training & Development Specialist

Afni, Inc.; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Afni, Inc. in Quezon City is seeking a Training Specialist to deliver engaging instruction for existing and new hires, fostering a supportive environment that maximizes learning and performance.

You will plan sessions, apply appropriate methods, assess learner progress, and mentor junior instructors, coordinating training activities across operations, quality, and HR. On-site role based in Commonwealth, Quezon City.

Qualifications

• Minimum 1–2 years of training experience in a BPO setting.
• Strong verbal and written communication to analyze and address training needs.
• Proficiency with PC applications (MS Office, Tableau, etc.).
• Ability to work in a dynamic, time-critical environment.
• Flexibility to adapt to changing business needs and processes.
• On-site work in Commonwealth, Quezon City.

Responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills.
• Promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
• Provide and manage an environment that fosters trust, learning, and performance during instruction.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
• Assess student learning and performance using evaluation models and tools appropriate for the environment.
• Mentor and coach apprentice instructors and train newly assigned instructors.
• Coordinate training activities including operation, quality, and HR presentations.

Skills

Communication skills

Instructional skills

Adaptability

BPO experience

Team facilitation

Tools

Tableau

MS Office

Job description

Afni, Inc. in Quezon City is seeking a Training Specialist to deliver engaging instruction for existing and new hires, fostering a supportive environment that maximizes learning and performance.

You will plan sessions, apply appropriate methods, assess learner progress, and mentor junior instructors, coordinating training activities across operations, quality, and HR. On-site role based in Commonwealth, Quezon City.