Onsite Night-Shift Customer Care Specialist | Sign-On Bonus

ISTA Solutions; Mandaluyong; On-site; PHP 246,000 - 312,000; Full time

Benefits offered by this job

Health Insurance

Night differential

Attendance Bonus

Paid time off

Convert to cash leave credits

Career growth focus

Job summary

ISTA Solutions is seeking an experienced Customer Service Representative in the Philippines. You will handle customer support via phone, email, and chat, resolving issues and ensuring satisfaction while coordinating with various teams.

The role emphasizes empathy, strong communication, and problem-solving, with onsite work in Buendia, Makati, Shaw, or Mandaluyong and willingness to night shift. Join a team that values life-long learning and work-life balance.

Qualifications

• At least 6 months of BPO work experience.
• Excellent verbal and written English skills.
• Empathy and patience in addressing customer concerns.
• Strong problem-solving skills.
• Adaptability to a changing work environment.
• Ability to remain calm under pressure.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong.
• Amenable to night shift.

Responsibilities

• Provides customer support through phone, email, and chat.
• Resolve issues and inquiries to ensure customer satisfaction.
• Collaborate with colleagues and departments to resolve complex issues.
• Maintain accurate records on customer interactions and transactions.

Skills

English proficiency

Empathy & patience

Problem solving

Adaptability

Calm under pressure

Tech literacy

Night shift ready

Job description

ISTA Solutions is seeking an experienced Customer Service Representative in the Philippines. You will handle customer support via phone, email, and chat, resolving issues and ensuring satisfaction while coordinating with various teams.

The role emphasizes empathy, strong communication, and problem-solving, with onsite work in Buendia, Makati, Shaw, or Mandaluyong and willingness to night shift. Join a team that values life-long learning and work-life balance.