Onsite Voice Support Specialist – US Healthcare (Night Shift)

ISTA Personnel Solutions; Makati; Sur place; PHP 223 000 - 357 000; Plein temps

Avantages offerts par ce poste

Health Insurance with dependents

Attendance Bonus

Paid time off

Cash leave credits

Performance Appraisal

Work-life balance

Résumé du poste

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join our expanding team. You will handle inbound healthcare inquiries, process prescriptions, and work across phone, email and chat channels.

The role requires at least 6 months of US healthcare BPO experience, excellent English (oral and written), and the ability to multitask while staying organized. Onsite work at Buendia, Makati with night shifts is required.

Qualifications

• At least 6 months BPO experience handling US Healthcare campaigns.
• Excellent English communication skills (Oral and Written).
• Must be detail oriented and able to multitask.
• Organized with keen attention to details and accuracy.
• Proficient in MS Word, Excel and Outlook; able to navigate multiple channels.

Responsabilités

• Inbound support: handle calls and address concerns, including prescription refills.
• Verification: call clients for verification and process new prescriptions.
• Customer support across channels (phone, email, chat); resolve issues and assist customers.
• Collaborate with colleagues and departments to resolve complex issues and maintain records.

Connaissances

Excellent English communication

Multitasking

Detail oriented

Organized

Outils

MS Word

Excel

Outlook

Description du poste

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join our expanding team. You will handle inbound healthcare inquiries, process prescriptions, and work across phone, email and chat channels.

The role requires at least 6 months of US healthcare BPO experience, excellent English (oral and written), and the ability to multitask while staying organized. Onsite work at Buendia, Makati with night shifts is required.