Healthcare CSR — Night-Shift, Onsite Support Specialist
Ista Personnel Solutions Inc.
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Benefits offered by this job
Job summary
ISTA Solutions in the Philippines is seeking an experienced Customer Service Representative to join our expanding team. You will handle multi-channel support with healthcare-focused clients, aiming for high customer satisfaction while balancing speed and accuracy.
The role requires at least 6 months of BPO experience on a healthcare account, strong English, empathy, and problem-solving. Onsite work is in Buendia, Makati or Shaw Blvd, Mandaluyong, with night shifts.
Qualifications
- At least 6 months of BPO experience handling a Healthcare Account.
- Familiar with US Healthcare Insurance.
- Knowledge of Claims, Benefits, Denials is an advantage.
- Excellent verbal and written English skills.
- Ability to display empathy and patience with customers.
- Strong problem-solving abilities.
- Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong.
- Able to work night shifts.
Responsibilities
- Provide multi-channel customer support via phone, email, and chat.
- Resolve inquiries and issues to ensure customer satisfaction.
- Collaborate with teams to resolve complex problems.
- Maintain accurate records of customer interactions and transactions.
Skills
Job description
ISTA Solutions in the Philippines is seeking an experienced Customer Service Representative to join our expanding team. You will handle multi-channel support with healthcare-focused clients, aiming for high customer satisfaction while balancing speed and accuracy.
The role requires at least 6 months of BPO experience on a healthcare account, strong English, empathy, and problem-solving. Onsite work is in Buendia, Makati or Shaw Blvd, Mandaluyong, with night shifts.
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