Night-Shift Customer Care Specialist – On-Site

Likha Careers; Metro Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health, dental, and vision coverage/HSA

Paid Time Off (PTO)

Paid holidays and sick leave

Paid training and tuition reimbursement

Employee Assistance Program (EAP)

Job summary

A customer service solutions provider is hiring a Customer Care Representative in Metro Manila, Philippines. The role offers an on-site nightshift position focused on delivering exceptional customer service, resolving inquiries and promoting new services. Ideal candidates will have strong communication skills and a high school diploma. Benefits include health coverage, paid time off, and training reimbursement. If you are passionate about customer care, apply now!

Qualifications

• At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• Exceptional listening and comprehension abilities.
• Professional and courteous demeanor.

Responsibilities

• Assist customers with issues and concerns related to their use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.

Skills

Strong computer navigational skills

Good oral communication skills

Good written communication skills

Exceptional listening abilities

Customer-oriented approach

Education

High school diploma or equivalent

Job description

A customer service solutions provider is hiring a Customer Care Representative in Metro Manila, Philippines. The role offers an on-site nightshift position focused on delivering exceptional customer service, resolving inquiries and promoting new services. Ideal candidates will have strong communication skills and a high school diploma. Benefits include health coverage, paid time off, and training reimbursement. If you are passionate about customer care, apply now!