Appointment Setting Specialist — BPO CSR, Night Shifts

ISTA Personnel Solutions; Mandaluyong; Presencial; PHP 246.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Night differential

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Learning opportunities

Descripción de la vacante

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong, Philippines. You will work on a voice account, handling inbound calls, scheduling appointments, and addressing customer inquiries while delivering accurate information about our products and services.

The role requires night shift availability, strong English communication, and the ability to multitask across calls and emails.

Formación

• At least 6 months of BPO experience in a Voice account.
• Excellent verbal and written English.
• Ability to multitask (calls and emails).
• Organized with keen attention to detail.
• Willing to work night shifts.

Responsabilidades

• Handle incoming calls to book appointments based on client schedules.
• Make outbound calls to confirm scheduled appointments.
• Manage customer inquiries and address concerns promptly.
• Provide accurate information about products and services to customers.

Conocimientos

Verbal English

Written English

Multitasking

Organized

Descripción del empleo

ISTA Solutions is seeking an experienced Customer Service Representative to join our growing team in Mandaluyong, Philippines. You will work on a voice account, handling inbound calls, scheduling appointments, and addressing customer inquiries while delivering accurate information about our products and services.

The role requires night shift availability, strong English communication, and the ability to multitask across calls and emails.