Order Tracking Specialist – Night Shift

ISTA Solutions; Makati; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Health Insurance with dependents

11% night differential?

Attendance Bonus

Paid time off

Cash-leave credits

Job summary

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join a focused team that prioritizes employee satisfaction and work-life balance. You will monitor order progress, track shipments, and address inquiries with professionalism.

The role requires 6 months+ BPO experience in a VOICE account, strong English skills, and readiness to work onsite in Buendia, Makati with night shifts. You will collaborate with multiple teams to ensure timely and accurate order delivery.

Qualifications

• At least 6 months BPO experience in a voice account.
• Experience in order tracking or logistics is a plus.
• Excellent verbal and written English.
• Willing to work onsite in Buendia, Makati and night shifts.
• Strong attention to detail and organizational skills.

Responsibilities

• Monitor orders through processing stages from confirmation to delivery.
• Use tracking systems to maintain real-time order visibility.
• Identify and resolve discrepancies or delays promptly.
• Coordinate with teams to prevent future issues.
• Maintain up-to-date order records and generate status reports.
• Assist customers with inquiries on order status and delivery.
• Handle complaints professionally and empathetically.

Skills

BPO experience

Order tracking

Logistics

English proficiency

Independent & team player

Job description

ISTA Solutions in Makati is seeking an experienced Customer Service Representative to join a focused team that prioritizes employee satisfaction and work-life balance. You will monitor order progress, track shipments, and address inquiries with professionalism.

The role requires 6 months+ BPO experience in a VOICE account, strong English skills, and readiness to work onsite in Buendia, Makati with night shifts. You will collaborate with multiple teams to ensure timely and accurate order delivery.