Customer Service Pro — Night Shift, Onsite, Growth & Balance

Ista Personnel Solutions Inc.; Makati; Presencial; PHP 257.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance with dependents

Attendance Bonus

Paid Time Off

Night Differential 10%

Descripción de la vacante

ISTA Solutions is seeking an experienced Customer Service Representative to join our Makati/Mandaluyong team. You will handle customer support via phone, email, and chat, resolving issues and ensuring satisfaction while collaborating across departments. The role requires empathy, strong problem-solving, and fluency in English.

Onsite work at Buendia, Makati or Shaw, Mandaluyong is required; night shifts are offered with competitive benefits and career growth opportunities.

Formación

• Minimum 6 months in a BPO (Voice/Back Office) role.
• Healthcare account experience is a plus.
• Excellent verbal and written English skills.
• Empathy and patience in addressing customer concerns.
• Strong problem-solving abilities.
• Adaptive to a changing work environment.
• Able to remain calm under pressure.
• Proficient with computer systems and software.
• Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong.
• Amenable to night shift.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Resolve issues and address inquiries to ensure customer satisfaction.
• Collaborate with colleagues/departments to resolve complex issues.
• Maintain accurate records of customer interactions, transactions, and feedback.

Conocimientos

6+ months BPO experience

Healthcare account experience

Excellent English (verbal & written)

Empathy & patience

Strong problem-solving

Adaptability

Stays calm under pressure

Computer systems proficiency

Willing to work night shift

Herramientas

CRM/Helpdesk software

Descripción del empleo

ISTA Solutions is seeking an experienced Customer Service Representative to join our Makati/Mandaluyong team. You will handle customer support via phone, email, and chat, resolving issues and ensuring satisfaction while collaborating across departments. The role requires empathy, strong problem-solving, and fluency in English.

Onsite work at Buendia, Makati or Shaw, Mandaluyong is required; night shifts are offered with competitive benefits and career growth opportunities.