Onsite IT Help Desk I - Fast-Paced Desktop Support

TaskUs; Las Piñas; On-site; PHP 279,000 - 446,000; Full time

Job summary

TaskUs is seeking an IT Help Desk specialist to support end users in Las Piñas. You will diagnose and resolve hardware and software issues, manage access and accounts, and respond to inquiries via chat, phone, and email.

Bring at least 2 years of helpdesk experience, strong English communication, and proficiency with Windows, Mac, Google Suite, AD, and VPN basics. This is a 100% onsite role with rotating shifts.

Qualifications

• 2+ years in Helpdesk or call center environments.
• Proficient in Windows/Mac environments and common business apps.
• Able to troubleshoot basic networking and VPN issues.
• Strong written and spoken English communication.

Responsibilities

• Perform incident triage and resolve or escalate based on scope.
• Diagnose and resolve hardware, software, OS, connectivity, and network issues.
• Document incidents, perform troubleshooting, and update tickets per SLAs.
• Assist users with system access, passwords, and software usage; verify resolution.
• Handle inquiries via chat, phone, and email; maintain customer focus.
• Maintain ticket backlog and reference knowledge base for solutions.
• Stay updated with knowledge base articles and documentation.

Skills

Microsoft Windows

Mac OS

Google Suite

Networking basics

Active Directory

Exchange Admin

MS Office

English communication

Ticketing system

VPN basics

Education

Bachelor's degree in CS/CE/Engineering Communications or equivalent

Tools

Ticketing system

Job description

TaskUs is seeking an IT Help Desk specialist to support end users in Las Piñas. You will diagnose and resolve hardware and software issues, manage access and accounts, and respond to inquiries via chat, phone, and email.

Bring at least 2 years of helpdesk experience, strong English communication, and proficiency with Windows, Mac, Google Suite, AD, and VPN basics. This is a 100% onsite role with rotating shifts.