IT Helpdesk Specialist - Fast, Expert Support

TaskUs; Las Piñas; On-site; PHP 279,000 - 469,000; Full time

Job summary

TaskUs in the Philippines is seeking a customer-focused IT Help Desk professional to provide first-line support for desktops, laptops, and software. You will triage incidents, document steps, and resolve issues across chat, phone, and email.

You will work within defined SLAs, guide users through password resets, access requests, and basic networking problems, and maintain knowledge base articles to improve efficiency and service quality.

Qualifications

• Experience in IT support or help desk is preferred.
• Strong communication and problem-solving abilities.
• Ability to document issues and follow escalation procedures.

Responsibilities

• Triage incidents and resolve or escalate based on scope and priority.
• Diagnose and resolve hardware, software, OS, and connectivity issues on desktops/laptops.
• Document incidents, follow procedures, update tickets, and maintain SLAs.
• Assist users with system access, passwords, and basic device configuration.
• Handle inquiries via chat, phone, and email.

Skills

Incident triage

Hardware troubleshooting

Software troubleshooting

OS & applications support

Multi-channel support

Ticketing system

Tools

Help Desk software

Job description

TaskUs in the Philippines is seeking a customer-focused IT Help Desk professional to provide first-line support for desktops, laptops, and software. You will triage incidents, document steps, and resolve issues across chat, phone, and email.

You will work within defined SLAs, guide users through password resets, access requests, and basic networking problems, and maintain knowledge base articles to improve efficiency and service quality.