Apple & Windows IT Help Desk Technician (Onsite)

TaskUs; Las Piñas; On-site; PHP 312,000 - 469,000; Full time

Job summary

TaskUs is seeking an IT Help Desk professional to provide technical support for Windows and Apple devices at our Las Piñas location. You will handle end-user requests across chat, phone and email, maintain the ticketing backlog, and ensure knowledge base articles are current. 100% onsite with rotating shifts.

Bachelor's in relevant field preferred; ITIL/MCP nice-to-have. Responsibilities include diagnosing hardware/software issues, troubleshooting, and communicating effectively with a diverse

Qualifications

• Bachelor's degree in CS/CE/Engineering Communications or equivalent experience.
• ITIL qualification and MCP certification preferable but not required.
• Proven experience as a Help Desk technician or other customer support role.

Responsibilities

• Diagnose and resolve hardware and software problems on Windows and Apple devices.
• Triage incidents and escalate or resolve based on incident scope.
• Answer support inquiries via chat, phone, email; maintain HelpDesk ticketing record.
• Keep knowledge base articles up to date; perform other duties as needed.

Skills

Windows OS

Apple environments

macOS

Google Suite

Microsoft Office

Active Directory

VPN basics

IT infrastructure basics

ITSM ticketing systems

Network Management Tools

Education

Bachelor's degree in Computer Science/Computer Engineering/Engineering Communications

Tools

ITSM ticketing systems

Network Management Tools

Job description

TaskUs is seeking an IT Help Desk professional to provide technical support for Windows and Apple devices at our Las Piñas location. You will handle end-user requests across chat, phone and email, maintain the ticketing backlog, and ensure knowledge base articles are current. 100% onsite with rotating shifts.

Bachelor's in relevant field preferred; ITIL/MCP nice-to-have. Responsibilities include diagnosing hardware/software issues, troubleshooting, and communicating effectively with a diverse