Apple IT Help Desk Specialist: Mac & iPad Support

TaskUs; Hinoba-an; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Onsite work in Las Piñas

Rotational shifts

Job summary

TaskUs is seeking an IT Help Desk professional to provide technical support for Apple devices across the organization. You will troubleshoot MacBooks and iPads, manage incidents, and respond to end users through chat, phone, and email while maintaining accurate ticket records.

The role requires strong English communication, experience with Apple environments, and the ability to work in a fast-paced, rotating shift schedule at our Las Piñas onsite location.

Qualifications

• Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
• ITIL qualification and MCP certification are preferable but not required.

Responsibilities

• Provide timely and effective technical support to employees experiencing issues with Apple devices.
• Diagnose and resolve hardware and software problems on Apple devices.
• Perform incident triage and escalations or resolve based upon incident scope.
• Answer incoming support inquiries via various channels (chat, phone, email, etc.)
• Maintain ticket backlog, recording support activities in our HelpDesk ticketing system.
• Keep up to date with knowledge base articles and other technical related documentation.
• Other duties as needed or required.

Skills

Help Desk experience

Mac OS knowledge

English communication

Education

Bachelor's degree in Computer Science/Computer Engineering/Engineering Communications

Tools

ITSM ticketing systems

Network Management Tools

Job description

TaskUs is seeking an IT Help Desk professional to provide technical support for Apple devices across the organization. You will troubleshoot MacBooks and iPads, manage incidents, and respond to end users through chat, phone, and email while maintaining accurate ticket records.

The role requires strong English communication, experience with Apple environments, and the ability to work in a fast-paced, rotating shift schedule at our Las Piñas onsite location.