Apple Support Technician - Onsite Help Desk

Hammerjack Pty Ltd; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

TaskUs in Las Piñas is seeking a capable IT Help Desk professional to deliver first-line technical support to end users with varying skill levels.

You will troubleshoot hardware and software issues across Windows and Mac environments, assist with account access, and maintain clear documentation while delivering friendly, customer-focused service in a fast-paced, rotational shift role.

Qualifications

• At least 6 mos to 1 year of Helpdesk and/or call center experience.
• Interested and has background in support APPLE PRODUCTS - MAC OS, Ipads, Macbook, etc.
• Tech savvy with working knowledge of Microsoft domain environments, Windows OS, MAC OS, Google Suite, Basic Networking Fundamentals, Exchange Admin, and Microsoft Office.

Responsibilities

• Perform incident triage and elevate or resolve based upon incident scope.
• Diagnose and resolve hardware, software, operating system, application, connectivity, peripheral, and basic network issues affecting desktops and laptops.
• Document incidents accurately, perform troubleshooting within established procedures and SLOs, maintain ticket updates, and elevate issues that require higher-level technical support.
• Assist users with system access, password/account issues, software usage, device configuration,and common PC problems while providing clear instructions and confirming the issue is resolved before closure.
• Answer incoming support inquiries via various channels (chat, phone, email, etc.)
• Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Objective targets.
• Keep up to date with knowledge base articles and other technical-related documentation.

Skills

Helpdesk experience

Apple products support

Windows OS

Mac OS

Google Suite

Networking basics

Active Directory

English communication

Education

Bachelor's Degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience

Tools

Microsoft Exchange Admin

VPN basics

Google Workspace

Microsoft Office

Job description

TaskUs in Las Piñas is seeking a capable IT Help Desk professional to deliver first-line technical support to end users with varying skill levels.

You will troubleshoot hardware and software issues across Windows and Mac environments, assist with account access, and maintain clear documentation while delivering friendly, customer-focused service in a fast-paced, rotational shift role.