Onsite IT Help Desk Specialist (Rotating Shifts)

TaskUs; Philippines; On-site; PHP 335,000 - 469,000; Full time

Job summary

TaskUs is looking for an IT Help Desk professional to provide timely technical support to end-users in a fast-paced BPO environment in Las Piñas, Philippines. You will diagnose and resolve hardware, software, and network issues while maintaining high service levels.

The role requires at least two years of helpdesk experience, strong English communications, and proficiency with Windows/Mac OS, Google Workspace, AD, and Exchange. Onsite work schedule with rotational shifts.

Qualifications

• 2+ years of helpdesk or call center experience.
• Proficient in Windows and Mac OS environments.
• Experience with Google Workspace and MS Office.

Responsibilities

• Perform incident triage and resolve or escalate per scope.
• Diagnose hardware, software, OS, network issues on desktops/laptops.
• Document incidents, troubleshoot per procedures, update tickets.
• Assist users with access, passwords, software usage, device config.
• Answer inquiries via chat, phone, email and other channels.
• Maintain ticket backlog and track through SLAs, update KB articles.

Skills

Helpdesk experience

Windows & Mac OS

Google Workspace

Active Directory

Networking basics

VPN basics

English communication

Education

Bachelor's degree or equivalent

Tools

Exchange Admin

Microsoft Office

Active Directory

Job description

TaskUs is looking for an IT Help Desk professional to provide timely technical support to end-users in a fast-paced BPO environment in Las Piñas, Philippines. You will diagnose and resolve hardware, software, and network issues while maintaining high service levels.

The role requires at least two years of helpdesk experience, strong English communications, and proficiency with Windows/Mac OS, Google Workspace, AD, and Exchange. Onsite work schedule with rotational shifts.