Onsite IT Help Desk Specialist – Las Piñas

TaskUs; Las Piñas; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Professional growth

Internal mobility

Job summary

TaskUs in Las Piñas, Philippines is seeking an IT Help Desk professional to deliver technical support to end users with varying technical backgrounds. You will triage incidents, diagnose hardware and software issues, and ensure solutions are documented and resolved within established SLAs.

The ideal candidate has at least 2 years of Helpdesk or call center experience, strong English communication, and working knowledge of Windows, Mac, Google Workspace, and basic networking.

Qualifications

• 2+ years of Helpdesk or call center experience
• Proficient in English writing and oral communication
• Experience with Microsoft domain environments, Windows/macOS, Google Workspace, Exchange Admin, and Office

Responsibilities

• Perform incident triage and escalate or resolve based on incident scope
• Diagnose and resolve hardware, software, OS, applications, connectivity, peripheral, and basic network issues affecting desktops and laptops
• Document incidents accurately, troubleshoot per procedures/SLOs, update tickets, escalate when needed
• Assist users with system access, passwords, software usage, device configuration, and common PC problems; confirm resolution
• Answer inquiries via chat, phone, email; maintain timely responses
• Maintain ticket backlog and log activities in Help Desk system; follow up per SLAs
• Keep knowledge base articles and docs up to date

Skills

Helpdesk experience

Customer service

English communication

Windows OS

Mac OS

Google Workspace

Active Directory

Networking basics

Education

Bachelor's Degree in IT/CS or related

Tools

Microsoft Office

Exchange Admin

VPN basics

Google Suite

Job description

TaskUs in Las Piñas, Philippines is seeking an IT Help Desk professional to deliver technical support to end users with varying technical backgrounds. You will triage incidents, diagnose hardware and software issues, and ensure solutions are documented and resolved within established SLAs.

The ideal candidate has at least 2 years of Helpdesk or call center experience, strong English communication, and working knowledge of Windows, Mac, Google Workspace, and basic networking.