Apple IT Help Desk Specialist — Onsite Support

TaskUs; Las Piñas; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Competitive salary

Wellness program

Job summary

TaskUs is seeking an IT Help Desk professional to provide Apple device support to employees in a 100% onsite environment in Las Piñas. You will troubleshoot hardware and software issues, configure devices, and manage incidents through a ticketing system while maintaining a high level of customer service.

The ideal candidate has a strong MacOS background, English communication skills, and the ability to work in a fast-paced environment with rotating shifts.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Engineering Communications and/or equivalent experience.
• ITIL qualification and MCP certification are also preferable but not required.

Responsibilities

• Provide timely and effective technical support to employees with Apple devices (MacBooks, iPads).
• Diagnose and resolve hardware and software problems on Apple devices.
• Respond to incidents via chat, phone, or email and escalate when needed.

Skills

Help desk

MacOS expertise

English communication

Problem solving

Organized

Education

Bachelor’s Degree

ITIL certification

Tools

Google Suite

Microsoft Office

Active Directory

ITSM ticketing systems

VPN

Job description

TaskUs is seeking an IT Help Desk professional to provide Apple device support to employees in a 100% onsite environment in Las Piñas. You will troubleshoot hardware and software issues, configure devices, and manage incidents through a ticketing system while maintaining a high level of customer service.

The ideal candidate has a strong MacOS background, English communication skills, and the ability to work in a fast-paced environment with rotating shifts.