IT Help Desk Supervisor - Lead, Optimize & SLOs

taskus; Las Piñas; On-site; PHP 420,000 - 640,000; Full time

Job summary

TaskUs is seeking an IT Help Desk Supervisor for a 100% onsite role in Las Piñas. The candidate will optimize Help Desk operations, supervise daily activities, and ensure high customer satisfaction. Strong ITSM knowledge and people leadership are essential.

The role involves coordinating incident management, reporting metrics, and mentoring staff, with some after-hours work as needed. Start ASAP preferred.

Qualifications

• Bachelor's degree in CS, CE, or Engineering Communications or equivalent experience.
• On-site in Las Piñas with 100% onsite requirement.
• Strong knowledge of IT Service Management (ITSM) and KPI management.

Responsibilities

• Collaborate with the U.S.-based leadership to ensure objectives are documented and met for customer SLOs.
• Lead, coach, and supervise Help Desk staff daily to improve service and efficiency.
• Monitor morale and overall job satisfaction of the Help Desk team.
• Train and transfer knowledge to Help Desk team members.
• Support and assist Help Desk Agents with their key duties and responsibilities.
• Ensure KPIs and service levels are measured and improved; coordinate with Help Desk Manager.
• Handle daily incident activities and daily administration as onsite lead.

Skills

Help Desk leadership

Customer service

Team coaching

Communication

Problem solving

Education

Bachelor's in Computer Science

Bachelor's in Computer Engineering

Engineering Communications

Job description

TaskUs is seeking an IT Help Desk Supervisor for a 100% onsite role in Las Piñas. The candidate will optimize Help Desk operations, supervise daily activities, and ensure high customer satisfaction. Strong ITSM knowledge and people leadership are essential.

The role involves coordinating incident management, reporting metrics, and mentoring staff, with some after-hours work as needed. Start ASAP preferred.