Onsite IT Help Desk – Las Piñas

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

TaskUs in Las Piñas is seeking an IT Help Desk professional to deliver quality technical support to end users with varying technical backgrounds. You will maintain a courteous, customer-focused attitude while meeting service objectives.

The role involves troubleshooting hardware, software, OS, and network issues, handling incident triage, and guiding users through solutions. It requires a strong English communicator and the ability to work in a fast-paced environment with rotating shifts.

Qualifications

• At least 6 months to 1 year of helpdesk or call center experience.
• Windows OS and Mac OS proficiency
• Google Suite fluency
• Basic networking fundamentals
• Exchange Admin knowledge
• Microsoft Office proficiency
• Active Directory proficiency
• Strong English communication (written and oral)
• Highly organized with strong problem-solving skills
• Ability to adapt to rotating shifts

Responsibilities

• Perform incident triage and resolve or escalate based on incident scope.
• Diagnose and resolve hardware, software, OS, application, connectivity, and basic network issues.
• Document incidents accurately, troubleshoot per procedures and SLAs, update tickets, escalate when needed.
• Assist users with system access, password/account issues, software usage, device configuration, and common PC problems.
• Answer incoming support inquiries via chat, phone, and email.
• Maintain ticket backlog and log activities in the Help Desk system, follow up within SLAs.
• Keep knowledge base articles and technical docs up to date.

Skills

Windows OS

Mac OS

Google Suite

Networking Fundamentals

Exchange Admin

Microsoft Office

Active Directory

English communication

Problem solving

Education

Bachelor's Degree in Computer Science/Computer Engineering/Engineering Communications

Job description

TaskUs in Las Piñas is seeking an IT Help Desk professional to deliver quality technical support to end users with varying technical backgrounds. You will maintain a courteous, customer-focused attitude while meeting service objectives.

The role involves troubleshooting hardware, software, OS, and network issues, handling incident triage, and guiding users through solutions. It requires a strong English communicator and the ability to work in a fast-paced environment with rotating shifts.