Onsite IT Help Desk L1 - Desktop & Network Support

Hammerjack Pty Ltd; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

TaskUs is seeking an IT Help Desk L1 professional to deliver first-line technical support to end users in a fast-paced environment, handling chat, phone, and email inquiries onsite at the Las Piñas office. You will diagnose hardware and software issues, assist with access and password problems, and maintain clear incident documentation.

The role requires a Bachelor's degree in computer science or related field, strong communication skills, and a customer‑focused mindset to meet SLAs and ensure

Qualifications

• Bachelor's degree in CS/CE/Engineering Communications or equivalent experience.
• Strong communication and customer service skills.
• Wamiliarity with basic hardware/software/network concepts.

Responsibilities

• Provide quality technical support to end users with varying technical backgrounds.
• Diagnose and resolve hardware, software, and basic network issues on desktops/laptops.
• Document incidents clearly, update tickets, and escalate when needed to higher-level support.
• Assist users with system access, passwords, and software usage; ensure issues are resolved.

Skills

Technical support

Customer service

Hardware troubleshooting

Software troubleshooting

Windows OS

Education

Bachelor's Degree in Computer Science/Computer Engineering/Engineering Communications

Tools

Help Desk Ticketing System

Chat/Phone/Email Support

Job description

TaskUs is seeking an IT Help Desk L1 professional to deliver first-line technical support to end users in a fast-paced environment, handling chat, phone, and email inquiries onsite at the Las Piñas office. You will diagnose hardware and software issues, assist with access and password problems, and maintain clear incident documentation.

The role requires a Bachelor's degree in computer science or related field, strong communication skills, and a customer‑focused mindset to meet SLAs and ensure