Onsite Graveyard Call Center Scheduler — Forecast & Staffing

TASQ Staffing Solutions; Pasay; On-site; PHP 335,000 - 536,000; Full time

Job summary

A staffing solutions provider in Pasay seeks a Call Center Workforce Scheduler to manage scheduling and ensure efficient resource allocation. The ideal candidate will have at least one year of experience in a BPO environment, strong skills in capacity planning, and proficiency in IEX scheduling software. Responsibilities include creating forecasts, monitoring staffing levels, and conducting departmental meetings to maintain service levels.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Able to create forecasts for workload and HC requirements.
• Adept in monitoring attendance and generating reports.

Responsibilities

• Create short-term to long-range forecasts for workload.
• Track and report forecasted vs. actual production volume.
• Generate schedules and determine the number of shifts required.

Skills

Experience as WFM Scheduler

Capacity planning

Attendance monitoring

Root cause analysis

Tools

IEX scheduling software

Job description

A staffing solutions provider in Pasay seeks a Call Center Workforce Scheduler to manage scheduling and ensure efficient resource allocation. The ideal candidate will have at least one year of experience in a BPO environment, strong skills in capacity planning, and proficiency in IEX scheduling software. Responsibilities include creating forecasts, monitoring staffing levels, and conducting departmental meetings to maintain service levels.