Strategic Onsite Graveyard Workforce Scheduler

TASQ Staffing Solutions; Angeles; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company in the Davao Region is looking for a Workforce Scheduler to manage service planning and scheduling. Candidates should have at least one year of experience in a similar role within a BPO or call center environment. Responsibilities include creating forecasts, tracking attendance, and generating schedules using IEX software. This position requires the ability to analyze workload and adjust staffing needs accordingly.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Must be amenable to start ASAP.

Responsibilities

• Create short-term to long-range forecasts for workload and HC requirements.
• Monitor attendance and adjust staffing challenges.
• Generate schedules using IEX software to meet service levels.
• Conduct meetings with departmental partners regarding staffing models.

Skills

Experience as WFM Scheduler

Capacity planning

Proficiency in IEX software

Analytical skills

Tools

IEX

Job description

A staffing solutions company in the Davao Region is looking for a Workforce Scheduler to manage service planning and scheduling. Candidates should have at least one year of experience in a similar role within a BPO or call center environment. Responsibilities include creating forecasts, tracking attendance, and generating schedules using IEX software. This position requires the ability to analyze workload and adjust staffing needs accordingly.