WFM Scheduler — Call Center Forecasting & Staffing (Onsite)

TASQ Staffing Solutions; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing service is seeking a Call Center Workforce Scheduler for their Quezon City office. The role is onsite and entails creating schedules, forecasting workloads, and maintaining service levels. Candidates must have at least 1 year of experience in a similar role within a BPO or call center setting. Proficiency in IEX scheduling software and capacity planning is essential. This position works on a graveyard shift.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Adept in capacity planning and maintenance.
• Able to identify staffing needs and adjust schedules accordingly.

Responsibilities

• Create short-term to long-range forecasts for workload and staffing.
• Monitor attendance and tardiness; generate attendance reports.
• Generate schedules and manage staffing to meet service levels.

Skills

Capacity planning

Service planning

Forecasting

IEX scheduling software

Root cause analysis

Tools

IEX

Job description

A staffing service is seeking a Call Center Workforce Scheduler for their Quezon City office. The role is onsite and entails creating schedules, forecasting workloads, and maintaining service levels. Candidates must have at least 1 year of experience in a similar role within a BPO or call center setting. Proficiency in IEX scheduling software and capacity planning is essential. This position works on a graveyard shift.