WFM Scheduler – Onsite Graveyard Shift (BPO)

TASQ Staffing Solutions; Angeles; On-site; PHP 334,800 - 558,000; Full time

Job summary

A call center staffing provider is looking for a Workforce Scheduler in Clark, Pampanga. The role involves creating forecasts, generating schedules, monitoring attendance, and ensuring service level objectives are met. Candidates should have at least 1 year of experience in a BPO/Call Center setup and be adept at capacity planning. This is an onsite position with a graveyard schedule.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center setup.
• Adept in capacity planning and maintenance.

Responsibilities

• Create short-term to long-range forecasts for workload and HC requirements.
• Monitor attendance and tardiness, adjusting for staffing challenges.
• Generate schedules and determine the number of shifts required.

Skills

Experience in WFM Scheduler

Capacity planning

Service level monitoring

Tools

IEX scheduling software

Job description

A call center staffing provider is looking for a Workforce Scheduler in Clark, Pampanga. The role involves creating forecasts, generating schedules, monitoring attendance, and ensuring service level objectives are met. Candidates should have at least 1 year of experience in a BPO/Call Center setup and be adept at capacity planning. This is an onsite position with a graveyard schedule.