Onsite WFM Scheduler for Graveyard Shifts

TASQ Staffing Solutions; Angeles; On-site; PHP 446,400 - 558,000; Full time

Job summary

A staffing agency in Angeles, Pampanga is seeking a Workforce Scheduler for their call center operations. The successful applicant should have at least 1 year of experience in a similar role within a BPO environment. Responsibilities include forecasting transaction volumes, staffing schedules, and monitoring operational performance. This position requires onsite presence and involves working on a graveyard shift.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Able to conduct root cause analysis.
• Good understanding of workload forecasting.

Responsibilities

• Create forecasts for workload, HC requirements, and AHT trends.
• Monitor attendance and adjust staffing levels accordingly.
• Generate schedules using IEX to meet service levels.

Skills

Experience as WFM Scheduler

Capacity planning

Forecasting

Good analytical skills

Tools

IEX scheduling software

Job description

A staffing agency in Angeles, Pampanga is seeking a Workforce Scheduler for their call center operations. The successful applicant should have at least 1 year of experience in a similar role within a BPO environment. Responsibilities include forecasting transaction volumes, staffing schedules, and monitoring operational performance. This position requires onsite presence and involves working on a graveyard shift.