Onsite Graveyard Workforce Scheduler

TASQ Staffing Solutions; Davao City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions company is seeking a Workforce Scheduler in Davao City. The ideal candidate will have at least 1 year of experience in a BPO environment, focusing on creating forecasts, managing schedules, and ensuring service levels. This onsite role involves significant planning and coordination with operational teams.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center.
• Adept in capacity planning and maintenance.
• Able to monitor attendance and tardiness effectively.

Responsibilities

• Create short-term to long-range forecasts for workload and HC requirements.
• Track and report forecasted vs. actual production volume trends.
• Generate schedules based on service levels by line of business.

Skills

Experience as WFM Scheduler

Capacity planning

Root cause analysis

Tools

IEX scheduling software

Job description

A staffing solutions company is seeking a Workforce Scheduler in Davao City. The ideal candidate will have at least 1 year of experience in a BPO environment, focusing on creating forecasts, managing schedules, and ensuring service levels. This onsite role involves significant planning and coordination with operational teams.